SALES AND REFUND/RETURN POLICY
Thank you for shopping at SoloStrength. We appreciate that you are investing in our tools and education for supporting your own individual health, and perhaps those in your Family, Patients or Clients.
We want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.
We fundamentally believe you will be extremely thrilled with the products you buy from SoloStrength. We go out of our way to ensure our product quality and information/education that goes along with it for assembly and use. We understand, however, that sometimes a product may not be what you expected it to be. In the unlikely event of your dissatisfaction, we invite you to review the following terms for returning a product.
For whatever reason, if you are unsatisfied with your purchase of ULTIMATE series personal gym, you are able to return within 30 days for full product cost refund*.
We want to see your success and live a powerful SoloStrength lifestyle, please contact customer support with any difficulties you may be experiencing or questions getting started.
If you are delayed in receiving your product through shipment logistics or back-orders, your 30 days starts from the date you receive your product.
*The following conditions apply:
Returns require original packaging, and no unacceptable damage.
Customer is responsible for the return and original shipping cost, duties/taxes that may be included in original purchase, and any credit card transaction fees for the purchase.
Upon receipt of your product return to our warehouse, the items will be inspected and full refund for product (less shipping and duties costs paid described above) will be issued within 7 days (if no damage, otherwise open box charges up to 50% may apply).
You are advised to take photos of the packages and boxes at time of shipping your side for reference.
1. INTELLECTUAL PROPERTY
All intellectual property or other content contained in the Services is owned, controlled, or licensed to SoloStrength Lifestyle Products Corp. 2002-188 Esplanade E, North Vancouver, Canada, V7L 4Y1 unless expressly stated otherwise. All rights are reserved by SoloStrength to such intellectual property or content.
You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property appearing on our Services.
If you believe any content or material contained on the Services infringes your copyright, you must give SoloStrength notice under the Digital Millennium Copyright Act by contacting our copyright agent at IP@SoloStrengthtraining.com. We will investigate your submission and may request additional information or statements necessary to verify your claim and/or to take down the applicable material.
2. PERMITTED USE
The content accessed via the Services is provided only for your personal use, general information, and convenience. The content provided to users through the Services cannot be shared and this right of use can be revoked at will by SoloStrength. The information contained herein can only be used, linked, and shared by you in accordance with permitted fair use doctrines.
DISCLAIMER OF WARRANTIES & LIABILITIES
The materials we provide on our Services are provided on an AS IS and AS AVAILABLE basis with NO GUARANTEES made with respect to any results of any kind.
SoloStrength makes no express or implied warranties in connection with the Services, and hereby disclaims and negates all warranties, including without limitation, any implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights in connection with the Services. Further, SoloStrength does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials accessed via the Services, or otherwise relating to such materials or on any sites that may be linked to the Services.
LIMITATIONS ON DAMAGES
In no event shall SoloStrength, its partners, vendors, licensors, advertisers, or suppliers be liable for any losses or damages (including, without limitation, damages for loss of data or profit, or due to business interruption) you may incur arising out of the use or inability to use the materials or content provided through the Services, or any reliance placed by you on the completeness, accuracy, or existence of any advertising provided through the Services, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Services, any permanent or temporary inaccessibility of the Services (or any features thereof), deletion or corruption of, or failure to store or display, any content maintained or transmitted by or through the Services.
These limitations on SoloStrength liability to you shall apply irrespective of whether SoloStrength has been advised of or should have known of the possibility of any such losses. In the event you live in a jurisdiction that does not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, SOLOSTRENGTH may only be liable for a sum equal to the fees paid by you for any SOLOSTRENGTH products or services, training programs, or other content you may have purchased through the Services.
5. REVISIONS AND ERRATA
SOLOSTRENGTH does not warrant that any of the materials or content on the Services are accurate, complete, or current. SOLOSTRENGTH may make changes to the materials or content contained on the Services at any time without notice.
LINKS; USER GENERATED CONTENT; INDEMNIFICATION
b. Areas of our Services may allow you to post comments, likes, photos, videos, or other content (collectively, “User Generated Content”). SOLOSTRENGTH is not responsible for the User Generated Content that individuals may post or display on or through the Services. However, once you post or submit your User Generated Content through or on our Services, you represent that you have all necessary rights, interest, and title to such Content and you grant SOLOSTRENGTH a non-exclusive, worldwide, perpetual, irrevocable, unrestricted, royalty-free, fully paid-up, transferable license, with the right to sublicense, to use, copy, reproduce, adapt, modify, translate, publish, to publicly perform, display or distribute, to digitally transmit, store, or perform, such User Generated Content, and to further sell, modify, create derivative works from or to incorporate such Content into other works in any form, medium or technology, whether now known or hereafter developed, in each case, for any purpose whatsoever, commercial or otherwise, without compensation to you.
9. GOVERNING LAW
If you access the Services from a location outside of Canada, you do so on your own initiative and are responsible for compliance with all applicable laws of your jurisdiction. SOLOSTRENGTH makes no representation that materials on its Services are appropriate or available for use in locations outsides of the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.
USES OF THIS WEB SITE
All right, title and interest in this Web site and any content contained herein is the exclusive property of SoloStrength Lifestyle Products Corp., except as otherwise stated. This Web site is intended for personal, non-commercial use. SoloStrength Lifestyle Products Corp. grants you a limited license to access and make personal use of this site. You may print, copy and download any information or portion of this Web site for your personal use only. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools without express written consent from SoloStrength Lifestyle Products Corp.Inc. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes in whole or in part any information, software, products or services obtained from this Web site, except for the purposes expressly provided herein, without SoloStrength Lifestyle Products Corp.’s prior written approval. You may not use any meta tags or any other “hidden text” utilizing SoloStrength Lifestyle Products Corp.’s name or trademarks without the express written consent of SoloStrength Lifestyle Products Corp.. Any unauthorized use terminates the permission or license granted by SoloStrength Lifestyle Products Corp.. You are granted a limited, revocable, and nonexclusive right to create a hyperlink(s) to the home page(s) of the Sites so long as the link does not portray SoloStrength Lifestyle Products Corp., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. Unauthorized use of this Web site and or any SoloStrength Lifestyle Products Corp. systems, including, but not limited to, unauthorized entry into SoloStrength Lifestyle Products Corp. systems, misuse of passwords or misuse of any other information, is strictly prohibited. You may not use this Web site in any manner that could damage, disable, overburden, or impair any SoloStrength Lifestyle Products Corp. Sites or service or interfere with any other party’s use and enjoyment of any SoloStrength Lifestyle Products Corp. Sites or service. You may not attempt to gain unauthorized access to any SoloStrength Lifestyle Products Corp. Sites or service, computer systems or networks connected to any SoloStrength Lifestyle Products Corp. Sites or service, through hacking, password mining or any other means. You agree that you will not engage in any activities related to this Web site that are contrary to applicable laws or regulations. SoloStrength Lifestyle Products Corp. reserves the right, in its sole discretion, without any obligation and without any notice requirement, to change, improve or correct the information, materials and descriptions on this Web site and to suspend and/or deny access to this Web site for scheduled or unscheduled maintenance, upgrades, improvements or corrections. The information and materials on this Web site may contain typographical errors or inaccuracies. Any dated information is published as of its date only, and SoloStrength Lifestyle Products Corp. does not undertake any obligation or responsibility to update or amend any such information. SoloStrength Lifestyle Products Corp. may discontinue or change any product or service described in or offered on this Web site at any time.
DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
The information, products and services on this Web site are provided on an “AS IS,” and “AS AVAILABLE” basis. SoloStrength Lifestyle Products Corp. does not warrant the information or services provided herein or your use of this Web site generally, either expressly or impliedly, for any particular purpose and expressly disclaims any implied warranties, including but not limited to, warranties of title, non-infringement, merchantability or fitness for a particular purpose. SoloStrength Lifestyle Products Corp. will not be responsible for any loss or damage that could result from interception by third parties of any information or services made available to you via this Web site. Although the information provided to you on this Web site is obtained or compiled from sources we believe to be reliable, SoloStrength Lifestyle Products Corp. cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Neither SoloStrength Lifestyle Products Corp., nor any of its affiliates, directors, officers or employees, nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of this Web site, or resulting from the act or omission of any other party involved in making this Web site, the data contained herein or the products or services offered on this Web site available to you, or from any other cause relating to your access to, inability to access, or use of the Web site or these materials, whether or not the circumstances giving rise to such cause may have been within the control of SoloStrength Lifestyle Products Corp. or of any vendor providing software or services. In no event will SoloStrength Lifestyle Products Corp. or any such parties be liable to you, whether in contract or tort, for any direct, special, indirect, punitive, consequential or incidental damages, attorney fees, or any other damages of any kind even if SoloStrength Lifestyle Products Corp. or any other such party has been advised of the possibility thereof. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. SoloStrength Lifestyle Products Corp. cannot and does not guarantee continuous, uninterrupted or secure access to the Web site.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SoloStrength Lifestyle Products Corp. or its content suppliers and protected by Canada and international copyright laws. The compilation of all content on this site is the exclusive property of SoloStrength Lifestyle Products Corp. and protected by U.S. and international copyright laws. All software used on this site is the property of SoloStrength Lifestyle Products Corp. or its software suppliers and protected by Canada and international copyright laws.
“SoloStrength Lifestyle Program”, “SoloStrength”, “Solo Strength”, “SpeedFit”, “Bodweight Resistance Bars” and the SoloStrength logo and other trademarks and service marks referenced herein are either registered trademarks and service marks or trademarks and service marks of SoloStrength Lifestyle Products Corp. in Canada, the United States and pending worldwide. The names of other companies and marks used on third-party products or services mentioned herein may be registered trademarks and service marks or trademarks and service marks of their respective companies and/or owners. You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or sites on the World Wide Web without the written permission of SoloStrength Lifestyle Products Corp. or such third party, which may own the marks. If you copy or download any information or software from this Web site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.
COOKIES AND CLEAR GIFS
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies” and “clear gifs” to obtain certain types of information when your Web browser accesses one of our Sites, or when you are provided the opportunity to complete surveys, participate in a sweepstakes or other incentives, or open or respond to any newsletter or other e-mail you may have requested. Briefly, “cookies” are small files that we transfer to your computer’s hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as an existing customer or previous Site visitor. “Clear gifs” are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of Web users or to let us know if you have opened an e-mail that we sent you. Examples of the information we collect and analyze in this manner include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your behavior on our Web site and related services, including the products you view or searched for, as well as the URL you come from and go to next (whether this URL is on our site or not). The cookies and clear gifs that we use do not contain and are not tied to personally identifiable information about you. You are always free to decline our cookies if your browser permits, although in that case you may not be able to participate in our surveys or incentives, purchase products, or take advantage of certain useful Site features.
RISK OF LOSS
All items purchased from SoloStrength Lifestyle Products Corp. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
SoloStrength Lifestyle Products Corp. and its affiliates attempt to be as accurate as possible. However, SoloStrength Lifestyle Products Corp. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SoloStrength Lifestyle Products Corp. itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by SoloStrength Lifestyle Products Corp.
This site interacts with customers and others in Canada, but is located in and controlled and operated by SoloStrength Lifestyle Products Corp. from its headquarters in Vancouver, BC, Canada. All information collected on this site is collected, stored, used and disclosed in accordance with privacy laws and personal information protection laws applicable in the Canada. The U.S. government, and courts, law enforcement agencies or regulatory agencies in the Canada may be able to obtain disclosure of such information through the laws of the Canada.
LIMITATION OF LIABILITY