Thank you for shopping at SoloStrength. We appreciate that you are investing in our tools and education for supporting your own individual health, and perhaps those in your Family, Patients or Clients.
We want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.
We fundamentally believe you will be extremely thrilled with the products you buy from SoloStrength. We work hard to ensure our product quality and information/education that goes along with it, is available to our customers for easy assembly and use. We understand, however, that sometimes a product may not be what you expected it to be. In the unlikely event of your dissatisfaction, we invite you to review the following terms for returning a product. For our full refund policy see the customer agreement below.
Within 30 Days - For whatever reason, if you are unsatisfied with your purchase of ULTIMATE series personal gym, you are able to return within 30 days for full product cost refund*.
We want to see you success and live a powerful SoloStrength lifestyle, please contact customer support with any difficulties you may be experiencing or questions getting started.If you are delayed in receiving your product through shipment logistics or back-orders, your 30 days starts from the date you receive your product.
*The following conditions apply:
Returns require original packaging, with no unacceptable damage and in like-new condition. SoloStrength may reject (or apply charges* to the returned product if there is damage to the product and/or product packaging or excessive use.
Upon receipt of your product return to our warehouse, the items will be inspected and full refund for product (less shipping and duties costs paid described above) will be issued within 7 days (if no damage, otherwise *open box charges up to 50% may apply). You are advised to take photos of the packages and boxes at time of shipping your side for reference.
If a product is deemed unfit for return, Solostrength will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.The product will be shipped back to the customer at going shipping cost; orThe product will be recycled.
If you do not select one of the above options within 14 days of SoloStrength informing you that your return has been rejected, the product will be recycled.
For Free Return Shipping: If you received free shipping on some or part of your SoloStrength order, you will not be responsible for shipping cost to you for original shipping costs. Customer is responsible for the return and original shipping cost, duties/taxes that may be included in original purchase, and any credit card transaction fees for the purchase. Shipping outside of continental USA and Canada, is responsibility of customer.
As long as your return adheres to the requirements described above, follow these steps to return your product:
1. Please fill out the return form at https://solostrength.com/pages/returns
2. After reviewing your return form, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.
If you have any questions or concerns about making a return, feel free to contact our SoloStrength support team at email@example.com or call 1-604-818-6225