Within 30 Days - For whatever reason, if you are unsatisfied with your purchase of ULTIMATE series personal gym, you are able to return within 30 days for full product cost refund* and in accordance with our Return Policy and 30 Day Trial.
Shipping costs are non-refundable and responsibility of customer from moment items are picked up for shipping, and returned to warehouse centre for inspection. *Refusal to receive your shipment does not constitute grounds for return/refund. Return shipping labels and return shipping back to our warehouses is required for any refund to be received. If customer refuses to receive products or comply with their nationally required import information requirements, and wishes to return product, they are liable for shipping costs to and from on return of product. There is a risk of much higher transaction/shipping costs if the following process is not followed.
We want to see you success and live a powerful SoloStrength lifestyle, please contact customer support with any difficulties you may be experiencing or questions getting started.If you are delayed in receiving your product through shipment logistics or back-orders, your 30 days starts from the date you receive your product.
*The following conditions apply:
Returns require original packaging, with no unacceptable damage and in like-new condition. SoloStrength may reject (or apply charges* to the returned product if there is damage to the product and/or product packaging or excessive use. Shipping and any brokerage/transactions costs are non-refundable.
Upon receipt of your product return to our warehouse, the items will be inspected and full refund for product (less shipping and duties costs paid described above) will be issued within 7 days (if no damage, otherwise *open box charges up to 50% may apply). You are advised to take photos of the packages and boxes at time of shipping your side for reference.
If a product is deemed unfit for return, Solostrength will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options. The product will be shipped back to the customer at going shipping cost; or the product will be recycled.
If you do not select one of the above options within 14 days of SoloStrength informing you that your return has been rejected, the product will be recycled.
SoloStrength reserves the right to refuse any return on the basis of poor treatment of product/parts, and uncourteous customer behaviour. To return products is an option which we guarantee within the time frame noted and provided due respect and courtesy is present to facilitate required steps. In any case any case after 30 days no returns or refunds are provided. Warranty for Ultimate Systems carries forward for 3 years. It is the customer's responsibility to confirm a UPS/Fedex recognized and shippable address within 30 days of purchase in order to ship their system. If the shipping address is changed from regions that received one shipping price or offer, to another, for example International/overseas, the customer will be required to pay the additional shipping charge for the new shipping address provided. If no shipping address is confirmed within 30 days, there is no option to cancel order, and there will be an extended 30 days to provide a shipping address within the same shipping region on the original purchase order.
For Free Return Shipping: If you received free shipping on some or part of your SoloStrength order, the actual shipping cost to send the item to you will be deducted from the refund value. Customer is responsible for the return and original shipping cost, duties/taxes that may be included in original purchase, and any credit card transaction fees for the purchase. Return Shipping outside of continental USA and Canada, is responsibility of customer to arrange.