🚨 Update Nov. 20th. - Shipping in Progress!

SoloStrength Shipping Information

PRODUCT SPECIFIC AND BACKORDER/PRE-SALE NOTICES:

CHECK BELOW FOR ORDER ITEMS STATUS:

Note that orders with Ultimate Training Stations will not typically ship until all items are available to ship together. If you ordered accessories they will be prioritized and tagged/held for your order when stock items arrive and will be fulfilled in 24-48 hrs.

Orders are guaranteed to be shipped in queue of when they are received. The best way to guarantee receiving your SoloStrength items in shortest time is to order as soon as possible.

We appreciate your patience waiting for our stock arrival to ship. Email updates closer to shipping time will be sent.

Current Inventory Status

(Items not listed below are shipping normal times):

(updated Nov. 9)

All Freestanding Systems (Shorter/Standard and Outdoor) Currently Sold Out. ETA for shipping Jan 15 - Jan 30/24
Shorter Height Options (all Ultimate Series), are currently sold out and ETA for shipping Jan 15 - Jan 30/24
Counterweight Tray (Freestanding Accessory) in production - is currently out of stock ETA for shipping Jan 15 - Jan 30/24

SoloStrength Ships to most major International locations and over 120 Countries Direct. If you do not see your region available when entering your shipping detail at checkout, please screenshot your info and send for shipping request for your order, through our Customer Service for assistance or call 1.604.818.6225.

TRACK YOUR ORDER ≫

SoloStrength Ships to over 120 Countries Direct to Door.

Orders Ship direct to door, or to Fedex/UPS Depot (if requested for pickup)
PO Box and APO Delivery services are available for select Countries

Box Sizes

All product boxes are non-freight service and individually manageable to move to any location throughout home for assembly easily. Examples below. All other boxes are similar or smaller.
Freestanding System has 2 Boxes for example:
Box 1: 48″x13″x10″ (37 lbs) Box 2: 49″x13″x9″ (69 lbs.)
Optional Dip/Row Bar: 1 Box: 43″x8″x3″ (10 lbs)

Shipping Time & Notifications

All SoloStrength orders typically ship same day (before 1 PM PST) (or next business day). Once your items are shipped you will receive an email notification (and text if you requested shipping updates this way), with tracking link and notes. Please check your junk filters if you do not see items in your inbox coming through within 24 hrs.

North America

Typical shipping times in North America are 2-10 days depending on service and remoteness of location.

Overseas and International

Typically ship in 5-14 days.

Shipping Cost Calculations

Shipping costs are weight based and calculated individually to the shipping address entered and items in your cart. These are presented for your selection in checkout once you enter your details and prior to payment. In most cases shipping costs are subsidized by SoloStrength in order to offer best shipping prices for your consideration. Standard and Expedited (2-3 Day) shipping options are available or most locations.

Shipping Costs are non-refundable once items ship. Actual shipping costs that are incurred through a decision to purchase on solostrength.com, are the responsibility of the Customer to pay once items ship, or are returned. If an RTS (Return to sender) is issued and confirmed, this generates a return shipping cost as well, as any brokerage fees that might be incurred on international orders. These charges associated with a decision to purchase on our store, will be paid on your behalf by deducting the total shipping related costs from the refund value, should a return of your purchase be desired.

Remote Locations

SoloStrength ships gear all around the world. If you are located in a remote area of Canada or other Countries, you may be contacted after you place an order if additional shipping is required. You may choose to pay the additional cost or if you prefer not to pay the additional shipping cost we can promptly refund your order.

Delays to shipping may be experienced if additional product, order, or shipping detail information is incomplete and required. If items do not show "sold out" they are considered in stock. If your item (or item within your order package) happens to be sold out or delayed for shipping, you will be contacted within 24 hours to notify with options to keep all/some of your order or wait for arrival of product to ship, or issue a refund to cancel order.

Taxes/Duties

While we believe there should be no taxes charged on health and wellness products, we must adhere to international Government requirements.

If Taxes are charged at checkout there are no duties or additional taxes or charges due.

In some countries where we are not required to charge Taxes (outside of Canada), your Government may wish to collect taxes through the form of Duties charges issues through your Customs and collected through the shipper delivering your order (UPS/Fedex/Etc...)

There are different rules and thresholds for each country, but typically duties taxes are not charged on orders under $850 USD.

If your Customs determines duties charges are issued for your order, you will be notified through the shipper emails, and you can view/pay online for your delivery convenience through the tracking link provided, and on top section of your tracking page details "pay duties". We highly recommend to pay these online for efficient delivery as otherwise the shipper will ask for payment upon delivery and often will only accept cheques.

** If duties charges are applied by your Government Customs to an order (typically in 5-8% range in most instances where applied), they are the responsibility of the Customer to pay and will be notified (and collected) by shipper at delivery, or can be conveniently paid ahead online via the shipping tracking link sent in email.

*SoloStrength does not collect or disperse any duties fees or levies by any customs worldwide. Duties will only be charged in some instances by your shipping Country's Government, when taxes/duties have not already been charged and collected on solostrength.com. If you have paid taxes on your order, there are no additional taxes/duties that would be charged.

SHIPPING FAQ'S

How can I track my order?

Once your order is processed, you will receive tracking email notifications with direct links, through our online chat, or you can look up the status online by visiting your Order Status page.

What are your return and cancellation policies?

Visit Return and Cancellation Policies for full details.

When can I expect my order?

Check Email Notifications for Detailed Tracking Updates

(be sure to check spam folders as these are always autosent through logistics)

Shipping time for SoloStrength items in North America, is typically within 2-4 days of purchase (for expedited service and 7-10 days regular service).Canadian purchases are duty free, USA is Duty-Free under $850.00 USD (typically fees after this price run about 5-8%), other Countries may have duties upon entry which you will be notified (and can pay directly) through shipping service notifications, or at time of delivery. Service is provided by Fedex/UPS/CANPAR Ground service (or equivalent). Shipping destinations in Overseas or outside North America typically range from 4-21 days.

How are Ultimate Systems delivered, what size boxes?

All SoloStrength boxes are sized for regular (non-freight service) delivery to keep shipping costs down, and are able by most people to handle individually on their own, to move into any location you like for assembly.

SoloStrength packages all items to withstand the challenges of international shipping, and tested against the highest standards. We also choose the most eco and environmentally friendly packing materials to reduce impact on our beautiful planet and ensure as much of required materials are following best suggestions.

With your purchase we also contribute a portion of your order towards limiting the carbon footprint with additional trees planted through "Plant a Tree" App presented at your purchase as an option for your support as well.

My packages arrived and boxes look damaged what do I do?

In Cases Where Boxes Are Delivered Looking Poorly Handled Or Damaged:

SoloStrength Products are inspected for integrity during manufacturing and packaging and do not leave the warehouse without being checked for quality.

*If the packaging looks to be delivered damaged, please take photos to send us. This is important for ensuring successful claim for delivery damage and quickest way to ensure if anything is missing is sent to you quickly. We guarantee all products are delivered in perfect condition and any defect/damaged/lost items are replaced immediately to ensure our customers have their system setup and working perfectly for then as intended to support your health and wellness. We will deal with any instances of this type usually within 1-2 days with shipping company directly.

Send details with your order number info here.

What information do I get after purchase?

You will receive a detailed email from us showing your customer order status, shipping address details, helpful links, and shipping tracking information.

The FEDEX/UPS/CANPAR (or similar service) tracking link will go live once scanned at depot and you can modify/track, or follow your delivery directly. Usually within 24-48 Hrs. Your order should be at your door ~2 days from that notification (with Expedited shipping option in North America). You will also receive a welcome email congratulating you on your purchase and some guidance on how to get your SoloStrength system setup so you can get started as quickly as possible.

Why are shipping times longer than normal?

With more people working out from home, we're experiencing an extraordinary demand for our products. As we work hard to respond more quickly to the present demand, we want to help you to make an informed decision about your purchase.

My order has partially shipped, but other packages show no activity. Is part of my order lost?

We make an effort to ship orders complete but, with the current high demand, in many cases, it is not possible. We can assure you no orders are lost and we will make sure you receive all items as ordered. We want nothing more than for you to receive your gear and be able to use it.

My order has tracking, but it isn’t updating. Do I have the correct tracking information?

Orders are assigned tracking numbers at the time they are processed and sent to the warehouse floor to be shipped. Please allow up to 1 business day after your order shows as shipped for the tracking to go live from the carrier.

The item I'm looking at says it will take up to x weeks/months to ship. Does this mean I may get it sooner?

All items are in stock and ship to current shipping times (usually same day/next business day) with tracking emails going live within 24 Hrs.

In the event of a backordered item or any other delay in shipping, you will be notified via email to determine time frame and with the option of keeping your order or cancel and refunding your order prior to shipping.

Due to current shipping constraints, if delays are listed, it will likely take the full amount of time shown to ship the item. You'll be notified by email once the item ships.

I'm getting notification of duties charges how do I pay these?

While we agree it's unwise to charge Duties on Health and Wellness products to help our global citizens live stronger lives, some countries we ship to have duties charged by their Government as a way of collecting Taxes (and only charged if we have not already charged you tax/duties on your order).

This essentially works as a form of taxation on countries where we do not charge our customers tax directly. If your order has any tax charged, there will not be any additional duties. Either way the governments of the world like to get their share. Please consider any duties charged on your order as a local national tax that your customs will determine and the shipper will collect on your Government's behalf.

In the event that your Government levies Duties through your Customs, these will be calculated (these vary but typically 5-8% of total and not usually issued for orders under $850.00) and issued through your Customs, and you will be notified through email of the duties charges payable, through the shipping carrier directly.

You can choose to pay these at time of delivery, or most conveniently, choose the pay online option provided through the carrier tracking email in advance of delivery to avoid delays.

Duties are NOT Shipping fees.

SoloStrength does not collect, receive, or disperse duties charges for any deliveries. These charges if levied, are the responsibility of the Customer to pay directly and are only charged by your Countries Customs on behalf of your Government when TAXES have not been already charged for your order. *Duties are only ever charged if you did not already pay taxes collected on behalf of your Government.

I received a notification that my order has been delivered, but I haven't received it yet. What should I do?

While most deliveries arrive together, some Multi-box shipments, which is common for SoloStrength products, may show an order being "delivered" status, with some of the items not yet arrived. If this happens...

First check the "multi-package" shipping for each item tracking number for status of each box delivery on your tracking information provided.

When your order ships you will receive an email with tracking information from our carrier. Occasionally, tracking information will show that your package has been delivered, but you haven't received it (or all of the items in your order). If you don't receive the package within the next few business days:

See if someone else accepted delivery.
Look around the delivery location.
Look for a notice of attempted delivery.
Contact the carrier as noted in your shipping confirmation email.

If you have any questions about assembly or delivery of a product, please call our customer service department.

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