Items Considered for Return Include:
Items shipped within 30 days
Original packaging intact
Includes all parts and accessories shipped
No gifts or non-paid bonus items
Items in the following are not considered for return:
Products without original packaging, or damaged items
Free gifts or promotional items with retail value
Shipping charges except in cases where we have made a shipping error
Shipping charges may be deducted from your refund depending on the reason of return
Once your items are inspected by the warehouse, typically within 5-7 business days of receiving the package your refund if approved will be issued, on the same payment method chosen.
Certain payment merchants have time windows for their refunds once issued (Paypal for example can take 3-7 days).
The following are reasons your order may not qualify or return:
Only items shipped within the past 30 days are eligible for returns
Free or promotional items are not returnable
Please ensure you are using the email you used with your original order. Try searching "solostrength order" in your emails.
If you are still having trouble locating your order#, try logging into your account here, or contact support for assistance.