How Does The 30-Day Trial/Satisfaction Guarantee Work?
SoloStrength guarantees your SoloStrength products ordered will be of the quality and likeness of photos presented on your order. Some items may have small/minor detail updates/improvements from product photos, and otherwise identical as presented. The guarantee covers that no product will be significantly different without note or reference to that difference.
Your Satisfaction Is Our Top Priority
In most cases, we have found that if a customer is feeling unsatisfied, it is often due to the incomplete setup of their system. In 99% of cases where this exists, we are usually able to assist quickly to ensure that any tweaks or support that is needed to ensure correct and perfect assembly is completed and resolved. Please contact our Success Team with questions.
You have 30 Days from receipt of your order, to return your unopened items, in accordance with our Return Policy.
For Product Satisfaction Guarantee, and 30 Day Trial, our products will function in the capacity as demonstrated, instructed, and recommended for your use, safely, and without issue.
Once our products are unpackaged and assembled, they are generally not returnable unless packaging and items are returned in "as new" condition with all items and components in place.
SoloStrength will accept return requests once items are assembled and setup correctly for use, within 30 Days, if you are not satisfied that your SoloStrength purchase functions and performs as described.
Is It Possible To Be Satisfied Without Using Your Solostrength System?
No. For this reason, there are conditions applied to qualifying for 30 Day Trial Guarantee.
WHAT ARE THE CONDITIONS?
In order to qualify for returning open box items, the following must be demonstrated:
Your System is assembled correctly installed for use
You have used your system in the capacity of recommended use
A video upload to our secure server, demonstrating (at a minimum) any level of SpeedFit Core 15 Program for us to study and determine how we might offer suggestions to assist you to most fully enjoy your SoloStrength, and for our reference uses.
WHAT ARE THE STEPS?
Firstly, fill in the RMA request details here.
You will be contacted by your Customer Success Team to review details.
If following the submission, you do not find the support suggestions helpful and to your satisfaction, we will provide the instructions and options for you on how to exercise your 30 Day Trial Satisfaction Guarantee - and in accordance with our Return Policy.