SoloStrength Return Policy

Your Purchase Is Always Covered Under Our 100% Product Value Guarantee

We fundamentally believe you will be extremely thrilled with the products you buy from SoloStrength. We work hard to ensure our product quality and information/education that goes along with it, is available to our customers for easy assembly and use. We understand, however, that sometimes a product may not be what you expected it to be. In the unlikely event of your dissatisfaction, we invite you to review the following terms for returning a product. For our full refund policy see the customer agreement below.

We want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions online or at our dealers. When placing an order with SoloStrength, you agree to the terms set forth below along with our Privacy Policy and Terms of Use and Conditions.

SOLOSTRENGTH RETURN POLICY

We are proud to have a very high rate of customer satisfaction. However if you are unsatisfied, you may return or exchange an unused item in new condition within 30 days of delivery. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange. Check our 30 Day Satisfaction Guarantee Trial for more details.

Please allow up to 3-5 business days for your return or exchange to be processed.
In most cases, your refund will automatically go back to the original form of payment used for the purchase.

All Shippable products purchased on solostrength.com have a 30 days return policy from the day items are received. Once items are shipped, all costs associated with shipping/duties are non-refundable. For product refund please see details below to ensure qualified, and items must be returned to our warehouse for refund with RMA#. Shipping labels are provided on request. Any items received without an RMA# associated will not be refunded.

*If you have questions or received an incorrect or damaged item, please take photos/video to demonstrate concerns Upload Here and Contact Us here.

HOW TO RETURN AN ITEM

Please use the Online Returns/Exchange Form to generate and print your return authorization.

Please note important Return Instructions below.

Items received without an RMA# issued through our SoloStrength Customer Support team, will not be received or qualify for return.

RETURN EXCEPTIONS

Original /return shipping charges incurred on your purchase are not refundable as part of your return or exchange.
All Final Sale items cannot be returned. Other non-returnable purchases include gloves and personal wearables. All items where combined direction shipping costs exceed product value will be denied refund.
Items returned incomplete or without the original packaging may be denied a refund or exchange. (Apparel in new condition can be returned outside of the sealed bag)
Damaged items may be considered for return on a case by case basis. If items are returned with damage or not "as new" condition or packaging, the maximum product value refund that will be offered is 50%. If damage caused due to poor care or packaging on return items, return value will be denied.

REPLACEMENTS/DAMAGED ITEMS

Manufacture defects are rare, however if identified these items are replaced at no cost to customers. Items are inspected carefully before boxed and stringent QC testing. Any damage to items incurred during unboxing or assembly, are made available and replaced at cost+shipping to customer. If visible damage is seen on any products please take and submit photos while in packaging. *This is extremely rare so please notify us if you see anything like this as unboxing through chat/email and with photos. Our promise to you and guarantee is that We will make sure you have everything you need for perfect setup.

EXCHANGES

Exchanges for incorrectly ordered items will be subject to shipping costs. All customers outside the warehouse pickup locations will be responsible for shipping both ways.

SOLOSTRENGTH'S CANCELLATION POLICY

You may cancel an order at any time prior to the order entering the “Processing” stage.

Once it has entered Processing the order may not be canceled.

You can track the process of your order in the “Order History” tab of your account page and through the SoloStrength Shipping System.

The entire order must be canceled, you can not cancel specific items.

If you still want certain items in the canceled order, you'll have to purchase the items again in a new order.

To cancel an order: Please submit an inquiry here: Contact Us

If your order is eligible to be canceled SoloStrength will send you an email confirmation of the cancellation. You may also confirm that your order has been canceled in the “Order History” tab of your account page.

If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.

REQUIREMENTS

Within 30 Days - For whatever reason, if you are unsatisfied with your purchase of ULTIMATE series personal gym, you are able to return within 30 days for full product cost refund* and in accordance with our Return Policy and 30 Day Trial.

Shipping costs are non-refundable and responsibility of customer from moment items are picked up for shipping, and returned to warehouse centre for inspection. *Refusal to receive your shipment does not constitute grounds for return/refund. Return shipping labels and return shipping back to our warehouses is required for any refund to be received. If customer refuses to receive products or comply with their nationally required import information requirements, and wishes to return product, they are liable for shipping costs to and from on return of product. There is a risk of much higher transaction/shipping costs if the following process is not followed.

We want to see you success and live a powerful SoloStrength lifestyle, please contact customer support with any difficulties you may be experiencing or questions getting started.If you are delayed in receiving your product through shipment logistics or back-orders, your 30 days starts from the date you receive your product.

*The following conditions apply:

Returns require original packaging, with no unacceptable damage and in like-new condition. SoloStrength may reject (or apply charges* to the returned product if there is damage to the product and/or product packaging or excessive use. Shipping and any brokerage/transactions costs are non-refundable.

Upon receipt of your product return to our warehouse, the items will be inspected and full refund for product (less shipping and duties costs paid described above) will be issued within 7 days (if no damage, otherwise *open box charges up to 50% may apply). You are advised to take photos of the packages and boxes at time of shipping your side for reference.

If a product is deemed unfit for return, Solostrength will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options. The product will be shipped back to the customer at going shipping cost; or the product will be recycled.

If you do not select one of the above options within 14 days of SoloStrength informing you that your return has been rejected, the product will be recycled.

SoloStrength reserves the right to refuse any return on the basis of poor treatment of product/parts, and uncourteous customer behaviour. To return products is an option which we guarantee within the time frame noted and provided due respect and courtesy is present to facilitate required steps. In any case any case after 30 days no returns or refunds are provided. Warranty for Ultimate Systems carries forward for 3 years. It is the customer's responsibility to confirm a UPS/Fedex recognized and shippable address within 30 days of purchase in order to ship their system. If the shipping address is changed from regions that received one shipping price or offer, to another, for example International/overseas, the customer will be required to pay the additional shipping charge for the new shipping address provided. If no shipping address is confirmed within 30 days, there is no option to cancel order, and there will be an extended 30 days to provide a shipping address within the same shipping region on the original purchase order.

For Free Return Shipping: If you received free shipping on some or part of your SoloStrength order, the actual shipping cost to send the item to you will be deducted from the refund value. Customer is responsible for the return and original shipping cost, duties/taxes that may be included in original purchase, and any credit card transaction fees for the purchase. Return Shipping outside of continental USA and Canada, is responsibility of customer to arrange.

RETURN INSTRUCTIONS

As long as your return adheres to the requirements described above, follow these steps to return your product:

1. Fill out the RMA request for return form - start here

2. After reviewing your return form for consideration, we will email you a return label or directions for shipping.

Print out the return label and securely attach it to the appropriate shipping carton.

3. Drop the package off at the shipping carrier’s closest location (or call to arrange pickup).

4. You may be requested to send photos ahead of the items packaged prior to issuing the return labels and RMA#

ORDERS MUST HAVE AN RMA# IN ORDER TO BE RETURNED. DO NOT RETURN ITEMS WITHOUT AN RMA#. RTS (RETURN TO SENDER) REFUSAL TO ACCEPT DELIVERIES ONCE SHIPPED, AND WITHOUT AN RMA# DOES NO CONSTITUTE A RETURN AND ITEMS WILL NOT BE ACCEPTED. YOU MAY LOSE YOUR ENTIRE ORDER VALUE BY NOT ADHERING TO OUR RETURN POLICY REQUIREMENTS.

If your order qualifies for return, you will be issued an RMA# and return shipping labels. We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 10 business days for this process.

If you have any questions or concerns about making a return, feel free to reach us here or email our SoloStrength support team at support@solostrength.com.

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About SoloStrength

SoloStrength Lifestyle Products designs, builds, and delivers speciality exercise equipment for maximizing training utility in small spaces, and providing workout solutions for people who desire to have their best fitness. We care about our customers and work to support their fitness success. Busy people in pursuit of excellence know that time is the currency and lifelong fitness is their fuel. WE GOT YOU.

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Who We Are

We are a 15 Year old Company comprised of a small but highly dedicated team to providing best solutions for supporting performance oriented people to squeeze all they can from life. Canadian founded, North American based and serving the International marketplace, we are passionately delivering to our customers the same benefits of SoloStrength training systems that we enjoy with our families too.

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