Your Purchase Is Always Covered Under Our 100% Product Value Guarantee
We fundamentally believe you will be extremely thrilled with the products you buy from SoloStrength. We work hard to ensure our product quality and information/education that goes along with it, is available to our customers for easy assembly and use. We understand, however, that sometimes a product may not be what you expected it to be. In the unlikely event of your dissatisfaction, we invite you to review the following terms for returning a product. For our full refund policy see the customer agreement below.
SOLOSTRENGTH RETURN POLICY
We are proud to have a very high rate of customer satisfaction. However if you are unsatisfied, you may return or exchange an unused item in new condition within 30 days of delivery. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange. Check our 30 Day Satisfaction Guarantee Trial for more details.
Please allow up to 3-5 business days for your return or exchange to be processed.
In most cases, your refund will automatically go back to the original form of payment used for the purchase.
All Shippable products purchased on solostrength.com have a 30 days return policy from the day items are received. Once items are shipped, all costs associated with shipping/duties are non-refundable. For product refund please see details below to ensure qualified, and items must be returned to our warehouse for refund with RMA#. Shipping labels are provided on request. Any items received without an RMA# associated will not be refunded.
*If you have questions or received an incorrect or damaged item, please take photos/video to demonstrate concerns Upload Here and Contact Us here.
HOW TO RETURN AN ITEM
Please use the Online Returns/Exchange Form to generate and print your return authorization.
Please note important Return Instructions below.
Items received without an RMA# issued through our SoloStrength Customer Support team, will not be received or qualify for return.
Original /return shipping charges incurred on your purchase are not refundable as part of your return or exchange.
All Final Sale items cannot be returned. Other non-returnable purchases include gloves and personal wearables. All items where combined direction shipping costs exceed product value will be denied refund.
Items returned incomplete or without the original packaging may be denied a refund or exchange. (Apparel in new condition can be returned outside of the sealed bag)
Damaged items may be considered for return on a case by case basis. If items are returned with damage or not "as new" condition or packaging, the maximum product value refund that will be offered is 50%. If damage caused due to poor care or packaging on return items, return value will be denied.
Manufacture defects are rare, however if identified these items are replaced at no cost to customers. Items are inspected carefully before boxed and stringent QC testing. Any damage to items incurred during unboxing or assembly, are made available and replaced at cost+shipping to customer. If visible damage is seen on any products please take and submit photos while in packaging. *This is extremely rare so please notify us if you see anything like this as unboxing through chat/email and with photos. Our promise to you and guarantee is that We will make sure you have everything you need for perfect setup.
Exchanges for incorrectly ordered items will be subject to shipping costs. All customers outside the warehouse pickup locations will be responsible for shipping both ways.
SOLOSTRENGTH'S CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Processing the order may not be canceled.
You can track the process of your order in the “Order History” tab of your account page and through the SoloStrength Shipping System.
The entire order must be canceled, you can not cancel specific items.
If you still want certain items in the canceled order, you'll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry here: Contact Us
If your order is eligible to be canceled SoloStrength will send you an email confirmation of the cancellation. You may also confirm that your order has been canceled in the “Order History” tab of your account page.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.